FAQ
1. What is Perky Products?
Perky Products is an ecommerce store that offers a range of innovative and practical products. From our 2-in-1 Phone Screen Cleaner Spray to our Nature-Inspired Soap Holder with Suction Cup, we provide convenient solutions for maintaining pristine screens and organizing essentials in style.
2. How can I contact Perky Products?
You can reach us at:
Email: info@perkyproducts.com
3. How are you about to sell at such good prices?
Our products are shipped direct from the manufacturer, hence we carry no stock at our physical address.
This means that we have lower overheads and can pass savings on directly to you! We are a small team but we are a team nevertheless and strive to answer any queries within 24-48 hours.
4. How long does shipping take?
Shipping times may vary depending on your location. Typically, orders are processed within 1-2 business days and delivered within 5-10 business days. Please note that international orders may take longer to arrive due to customs clearance.
5. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience.
6. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the carrier's website.
7. What is your return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund. Please refer to our refund policy for more information on how to initiate a return.
8. Do you offer international shipping?
Yes, we offer international shipping to most countries. However, please note that additional customs fees and import duties may apply depending on your country's regulations. These fees are the responsibility of the customer.
9. How can I contact customer support?
You can reach our customer support team by emailing us at info@perkyproducts.com. We strive to respond to all inquiries within 24 hours.
10. Are your products eco-friendly?
Yes, we are committed to offering eco-friendly products. Many of our products are made from sustainable materials and are designed to minimize environmental impact.
11. Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be cancelled or modified.
12. Do you offer wholesale or bulk discounts?
Yes, we offer wholesale and bulk discounts for larger orders. Please contact us at info@perkyproducts.com for more information on our wholesale pricing and policies.
13. Are your products covered by a warranty?
Yes, all of our products are covered by a manufacturer's warranty. If you experience any issues with your purchase, please contact us and we will assist you in resolving the problem.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@perkyproducts.com or follow the following steps:
- Log in to your account as follows
- Click the account icon on the top of the home page
- In the Email field enter your email address and click continue
- Go to your email account and find the email from Perky Products and note the six digit verification code
- Go back to the store and enter the verification code. You should now be logged in
- Click on the order you want to submit the return for
- If your order has more than one item, then select the item/s you wish to return. Do not forget that if the return item had a 'free gift' sent with it as part of a promotion then it must also be returned.
- Select a reason for return and add a note for the store
- Click "Submit request"
If your return is accepted, we'll send you instructions on where to post your return. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@perkyproducts.com.
Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Any item returned that was part of an offer whereby a 'Free' item was shipped with it shall be returned with the free gift according to the conditions above. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period: Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@perkyproducts.com.